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Three Ways to Get Support at SoccerScore
Live monitoring of all SoccerScore services
Most common user issues
Open your bKash or Nagad app and copy the Transaction ID (TrxID) for that payment. It's typically a 10-character code.
Open SoccerScore's live chat and provide your account username along with the TrxID.
The support team will manually verify and credit the amount to your balance.
Under normal conditions, withdrawals take up to 30 minutes. Between midnight and 6 AM, it may take 1–2 hours.
ID verification is required for your first withdrawal. Check your KYC status under Profile Settings.
If it's been over 30 minutes, contact support with your withdrawal ID and we'll process it right away.
How we help you
SoccerScore has always believed that a great platform is about more than great games or odds — being there for users when they need help matters just as much. That's why the Help Center was built so that anyone in Bangladesh, even without much technical know-how, can find solutions quickly and easily.
Our support team includes trained Bengali-speaking agents who don't just read from a script — they genuinely try to understand your issue. If a user says "money left my bKash but hasn't shown up in my balance," the agent immediately checks on the backend and credits it manually.
Seven days a week, around the clock — through Ramadan, Eid, and Puja — SoccerScore support is always on. Even during peak hours like an India-Pakistan match or a Champions League final, average response time stays under 5 minutes.
Everything you need to know about SoccerScore's special events and daily offers
You can go there directly from the Help Center